This document gives guidance on the development of a facility management (FM) organization working on the strategic, tactical and operational management levels to:

1. satisfy the needs and objectives of the demand organization and users of its facility;
2. meet the needs of stakeholders and applicable FM requirements consistently;
3. provide a safe, healthy, secure and efficient environment that enhances the workplace experience for users;

4. protect the asset value and resource value of the facility;

5. provide appropriately specified, responsive and cost-effective facility services;
6. implement measures to minimize the impact of climate change on the facility;
7. contribute to goals and targets consistent with sustainable development;
8. improve the usefulness and benefits provided by the FM system.