Services for consumers

Y compris hôtels, restaurants, laverie, nettoyage, déménagement, pompes funèbres, immobilier, réparation et révision des véhicules, enlèvement de meubles, services destinésaux personnes âgées, logements accompagnés, etc.

Guidelines on consumer warranties/guarantees

Reference:

ISO 22059:2020

Publication Year:

2020

Domain:

Services aux consommateurs

32 000 F CFA

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Lignes directrices concernant les droits et garanties aux consommateurs

Reference:

ISO 22059:2020

Publication Year:

2020

Domain:

Services aux consommateurs

32 000 F CFA

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Comparative testing of consumer products and related services — General principles

Reference:

ISO/IEC Guide 46:2017

Publication Year:

2017

Domain:

Services aux consommateurs

21 000 F CFA

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Essais comparatifs des produits de consommation et de leurs services — Principes généraux

Reference:

ISO/IEC Guide 46:2017

Publication Year:

2017

Domain:

Services aux consommateurs

21 000 F CFA

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Customer contact centres — Part 1: Requirements for customer contact centres

Reference:

ISO 18295-1:2017

Publication Year:

2017

Domain:

Services aux consommateurs

48 000 F CFA

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Centres de contact clients — Partie 1: Exigences relatives aux centres de contact clients

Reference:

ISO 18295-1:2017

Publication Year:

2017

Domain:

Services aux consommateurs

48 000 F CFA

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Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres

Reference:

ISO 18295-2:2017

Publication Year:

2017

Domain:

Services aux consommateurs

21 000 F CFA

Centres de contact clients — Partie 2: Exigences relatives aux donneurs d'ordre faisant appel aux services de centres de contact clients

Reference:

ISO 18295-2:2017

Publication Year:

2017

Domain:

Services aux consommateurs

21 000 F CFA

Online consumer reviews — Principles and requirements for their collection, moderation and publication

Reference:

ISO 20488:2018

Publication Year:

2018

Domain:

Services aux consommateurs

65 000 F CFA

Avis en ligne de consommateurs — Principes et exigences portant sur les processus de collecte, modération et publication des avis

Reference:

ISO 20488:2018

Publication Year:

2018

Domain:

Services aux consommateurs

65 000 F CFA

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Services for consumers

Guidelines on consumer warranties/guarantees

Lignes directrices concernant les droits et garanties aux consommateurs

Comparative testing of consumer products and related services — General principles

Essais comparatifs des produits de consommation et de leurs services — Principes généraux

Customer contact centres — Part 1: Requirements for customer contact centres

Centres de contact clients — Partie 1: Exigences relatives aux centres de contact clients

Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres

Centres de contact clients — Partie 2: Exigences relatives aux donneurs d'ordre faisant appel aux services de centres de contact clients

Online consumer reviews — Principles and requirements for their collection, moderation and publication

Avis en ligne de consommateurs — Principes et exigences portant sur les processus de collecte, modération et publication des avis

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Services for consumers

Pages

LATEST NEWS

Dispelling the fear and embracing the potential of artificial...

PARTNERS

ASN

STANDARDISATION

CERTIFICATION

PROMOTION OF QUALITY