Management des organisations de soins de santé — Systèmes de management pour la qualité dans les organisations de soins de santé — Exigences

The purpose of this document is to provide organizations with requirements to deliver high-quality healthcare and specifies requirements for management systems for quality in healthcare organizations when an organization desires to:

a)      

demonstrate its ability to consistently meet service user, stakeholder, and applicable statutory and regulatory requirements;

b)      

enhance service user experience during the continuum of care and continually improve healthcare quality; and

c)       

create and maintain processes that ensure timely, safe, effective, efficient, equitable, and people-centred care.

The requirements of this document are based on recognized best practices and are intended to be applicable to any organization providing healthcare services, regardless of its type, size, or the services it provides.