Application des méthodes statistiques et des méthodes liées aux nouvelles technologies et de développement de produits — Partie 9: Étude de cas unifiée appliquant la méthode QFD aux matériels, aux services, aux logiciels et aux produits hybrides

This document applies the various details and case studies from ISO 16355-1 through ISO/TR 16355-8 to a unified case study based on public information available from a food and beverage case study.[1] By reframing the different case studies into a single story, the relationships and information flows of QFD are more easily followed. This document briefly explains how the methods and tools of QFD and associated methods might work in this food and beverage study. Detailed steps are found in the ISO 16355 series as referenced in this document and readers are able to use these when implementing QFD.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.